Support
Last updated: November 12, 2025
Welcome to the Pretty Dates Support Center 🍯
We’re here to make sure every part of your experience — from your first click to your last bite — feels sweet, smooth, and satisfying.
If you ever need help with your order, products, or account, our team is always happy to assist.
1. Order Support
Track or Modify an Order
Once your order is confirmed, you’ll receive a confirmation email with your tracking number as soon as it ships.
If you need to make a change to your order (address, quantity, or cancellation), please contact us within 2 hours of placing it — after that, we may already be preparing it for shipment.
📧 Email us at support@prettydates.com with your order number in the subject line.
2. Shipping & Delivery
We currently deliver across Canada (and soon internationally 🌍).
Delivery times depend on your location and selected shipping method, but typically range between 2–7 business days.
You’ll receive a tracking link once your order leaves our facility.
If you haven’t received your package within the expected timeframe, please reach out — we’ll look into it right away.
3. Returns & Replacements
Because Pretty Dates offers fresh, perishable products, we unfortunately can’t accept returns once an order has shipped.
However, if your package arrives damaged, melted, or not as described, please contact us within 48 hours of delivery with:
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Your order number
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A clear photo of the product and packaging
We’ll gladly review and offer a replacement or store credit depending on the situation.
💌 Email: support@prettydates.com
4. Product Questions
Curious about ingredients, allergens, or storage?
Please refer to our Nutrition & Allergen Policy for full details.
You can also reach out directly for specific product questions — we’re always happy to clarify ingredients or suggest the best date flavor for you!
5. Account & Website Help
If you’re having trouble signing in, resetting your password, or accessing your account:
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Click “Forgot Password?” on the login page to reset it instantly
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If the issue continues, email us at support@prettydates.com and we’ll fix it for you
6. Collaborations & Wholesale Inquiries
We love partnering with cafés, boutiques, and creators who share our vision of indulgent, thoughtful treats.
If you’re interested in collaborating or carrying Pretty Dates in your store, contact:
🤝 collab@prettydates.com
7. Feedback & Love Notes
We read every message you send.
Your feedback helps us grow, improve, and create better experiences.
If you’d like to share your thoughts, tag us on Instagram @prettydates or send us a note at hello@prettydates.com💌
8. Hours of Operation
🕒 Monday – Friday: 9 AM – 6 PM (EST)
📦 Orders placed on weekends are processed the next business day.
9. Contact Summary
Customer Support: support@prettydates.com
Collaborations: collab@prettydates.com
General Inquiries: hello@prettydates.com
Website: www.prettydates.com